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Refund Policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

To inquire about processing your return or exchange please email info@oldrootsamericana.com. Customers are responsible for purchasing their own return label and packaging for returns and exchanges.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oldrootsamericana.com.

Exchanges and Returns (if applicable)
Please send all returns and exchanges to: Old Roots, 9383 E. Bell Rd , STE 2228, Scottsdale AZ 85260, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Thanks,

The Customer Service Team at Old Roots

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